Refund Policy

At Dreamy Invites, we strive to provide high-quality personalized digital invitations for all your special events. We understand that sometimes things don't go as planned, so we've outlined our refund policy to address any issues you may encounter.

Eligibility for Refunds

Refunds are only granted under specific conditions, given the custom nature of our products:

Defective or Erroneous Files: If you receive a flawed digital design or if there is an error introduced by our team, you may be entitled to a refund.

Failure of Delivery: If your purchased files are not delivered due to a mistake on our end, you may also qualify for a refund.

Situations Not Covered By Refunds

We do not offer refunds in the following circumstances:

Change of Preference:No refunds can be issued if you simply decide you no longer want the product after purchase.

Customer-Provided Errors: We cannot refund orders that contain mistakes originating from the information you provided, such as misspellings or incorrect event details.

Already Accessed Digital Products: Once you have successfully accessed or downloaded the final design, it is considered complete and is no longer refundable.

How To Request A Refund

If you believe you qualify for a refund, kindly follow these steps:

Reach Out to Us: Send a message to our support email at shashakjain84@gmail.comwithin seven days of receiving your files. Please include your order reference, a thorough explanation of the problem, and any images or screenshots that could help illustrate the issue.

Review Period:Our team will examine your request and typically respond within three to five business days.

Outcome and Refund:If your request is approved, we will issue a refund through your original payment method within approximately seven to ten business days.

Exceptions and Special Cases

In rare instances, we may grant refunds outside of the situations mentioned above. If you have a unique concern, please contact us to discuss possible solutions.

Get In Touch

If you have any questions or need additional guidance regarding this policy, please use the following details to contact us:
Email: shashakjain84@gmail.com
Phone: +91 9258885848

By choosing to purchase our personalized digital invitations, you agree to abide by the terms set forth in this Refund Policy. We appreciate your trust in Dreamy Invites and look forward to serving your celebration needs.